Customer isnt paying the right amount of $ into my bank account, how should i write a letter addressing this?please and thank you! |
date. on headed paper
ARREARS
Dear Mr X.
I refer to the services of xxxxx that we currently provide for you on a (monthly) basis where the costs agreed are $xxx per month. May I draw to your attention that since xx 2012, your payments have been below the agreed amount and now stand at $xxx in arrears.
I trust that is a simple oversight or administrative error. May I kindly request that you clear the arrears on your next payment, due on xxx November 2012.
Please contact me directly on xxx xxxxxxx if you have any concerns or questions about our service.
Assuring you of our best attention.
Yours sincerely
Ms xxxxxxxx
Senior Account Manager