Bank job questions (nj)?A friend might get me a job at a bank. I have no experience and very nervous. I want to know if its a hard job. What exactly does a teller do? What's the minimum pay? I don't have a lot I faith in myself this would be my first "serious" job. I'm afraid I would mess up a lot. I hope someone can... |
As a teller you are first and foremost expected to provide friendly/outgoing, timely customer service and referrals of banking products to i.e. on floor personal managers etc. to sell other products. Below are some interviews and review reviews from tellers at various banks. Good Luck!!
Teller at Wachovia Declined Offer – Interviewed in Nov
Interview Details –Contacted by phone and was asked a few questions then invited to a two-part interview. One was one on one and the other was with 2 DM's. Was called the next week for an interview with a store manager. Environment was very friendly and interviewers were awesome. Interviews were all in STAR format. (goggle on internet)
Interview Questions -• Describe a situation/time when you were given a goal to meet, what was the goal? How did you meet that goal? And what was the outcome? (if no work experience use school or volunteer),• Tell me why (insert your name) would be perfect for this position? • Why do you want this position of this type? And what interests you in working in the financial industry?
Reason for Declining –Was only offered a floating on-call position and not a permanent position
Teller at Wachovia Accepted Offer – Interviewed in Philadelphia, PA
Interview Details –The group interview really wasn't that bad, except that there were about 14 people in my particular group interview. The recruiter will ask you situational questions about when you last achieved a goal, what your highest accomplishment consists of, or a time when you provided exceptional customer service. As long as you use the STAR format and do NOT talk about personal examples, you should be fine. So I'd advise staying away from answers like "my goal is to be a nurse anesthetist" or "I perform exceptional service by saying 'hi' to strangers on the street, so I perform exceptional service everywhere and everyday" - I kid you not, these were real answers others said during the interview. The point of the interview is so that you can prove you can sell products, not to provide you with a forum for your tangential rants about your personal views or non-banking related goals. With every answer, PUSH sales.
My interview with the store manager and branch manager was very similar to the group, except more questions. I actually enjoyed the interaction and shared quite a few laughs, but, again, I used the same approach and apparently they loved me.
Interview Question –Provide a time when you delivered exceptional customer service. How did you deal with the situation?
EMPLOYEE REVIEW
“Corporate Mafia at it's Finest” Bank of America-Former Teller in New Bedford, MA–
Pros – The only pro is the pay, of course- seeing as the economy is bad the pay is very decent if you're looking for a job that will keep you afloat,You just need to know how to SELL really well.
You do not need a degree in business or banking.Very volunteer oriented.
Cons – Micro-managing to it's finest! It's one thing to "coach" and direct someone but micro-managing is an entirely different thing.
The company will NOT let up or ease up on sales of products that are being shoved down customers throats who quite frankly will not get any use out of. They do not and refuse to change their marketing strategy. (in doing so they'll continue to fail- good luck with that!)
UNDERSTAFFED- UNDERSTAFFED-UNDERSTAFFED- get read to juggle way too much. Two tellers for four windows? How does that even make any sense? Customers will always be irrate with the wait and you also get timed on how long customers wait. They never offer any help, or fix the problem they will just consistently blame it on the tellers. Two hands, two feet. Customers are trusting you the bank with their money.
Training is absolutely horrible! How do you expect someone to come into the company and get trained by a computer from beginning to end with all computerized features? The customers are 3d images, your teller drawer, etc. Pathetic. Where is the hands on training? This is a multi bilion dollar bank with customers depending on the tellers firsthand to be able to navigate the system and products. They shut you in room all day for training at your selected branch, no help from anyone besides the prompter from the computer program. That is a huge RISK!!!!!!
Get ready to live in this place. Late hours, early hours, 30 min break, when legally you're supposed to get one 30 and two 15 when working over 6 hours in massachusetts. And if you work below 6 hours....what break?
