Fifth Third Bank - Can I bypass their call center?


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I need a direct number for someone at Fifth Third Bank who has authority to reduce my mortgage payments until I find a better job. Every time I call the public number I end up with somebody in India who reads off a script and cannot help me in a meaningful way. Any ideas of how or where to reach an authorized...


Banks in Naples, FL



Answer (1):

 
Izzy

When you call, immediatly ask to speak with a supervisor. The person who answers the phone in the first place will insist that they can solve your problem and try to prevent you from going to a supervisor-- but if you keep requesting, they have to send you over.

The "supervisors" (also known as Escalations Specialists) for call centers outsourced in India are typically much better with english and they also have much more authority to help you with reducing your mortgage payments.

Best Wishes!